(g) use the Service for simultaneous sessions using the same User ID and Password. Information will be collected by fair and lawful means. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use (for example, when Comwave wants to use information for a purpose other than those identified above). When information is being collected for the detection and prevention of fraud or for law enforcement, seeking the consent of the individual might defeat the purpose of collecting the information. (d) Transmitting or helping to transmit any file or document containing a "worm", "Trojan horse", or any other type of computer virus or other similar element that is destructive in nature or likely to harm or adversely affect a third party. Users shall not post ten (10) or more messages similar in content to Usenet or other newsgroups, forums, e-mail mailing lists or other similar groups or lists. During peak periods, when congestion occurs, downstream peer to peer traffic and similar non real-time applications are regulated to allow for real-time applications such as video streaming, chat, gaming and VOIP the best possible user experience. Traffic that is not prioritized, such as the traffic of resource-intensive applications, is slowed as a result of time-sensitive and priority traffic being prioritized. 2.08 Suspension or Termination of Services by Comwave. However in the event the dispute resolution is in Comwave's favor, a $25 fee per recording will apply. Directory listings may be available in select serving areas and by request only. File a complaint Table of contents Claimed business Follow Share Complaints Contacts Resolved "comwave" Resolved "Complaining about home phone" Resolved "Scam" Resolved "falsying contract" Resolved "Worst Service Provider" Resolved "Comwave Canada (Solution to your Problems)" Resolved "Asking money & threatening to send info to." (c) The Subscriber acknowledges that Comwave Services are provided on a best-efforts basis and lack of service or poor quality is not grounds for contract termination. Further, if the Privacy Officer deems it advisable, the Privacy Officer may consult with external legal counsel prior to providing a final response with respect to any individual complaint. SD refunds will be issued upon termination of Services in accordance to this agreement. You agree not to use our Service for an illegal purpose, violating any law, making annoying or offensive calls, or interfering with other Subscribers' Service. We went back to Bell and discovered a $226 cancellation fee on our bill from Comwave. Users are unauthorized to monitor Comwaves or third partys data, systems or network traffic. Except for warranty replacement, a $25 restocking fee shall apply to each device. No contract; In the event of any such change or modification, the Subscriber may terminate without liability within 30 days of such change after which it is deemed that Subscriber accepted the change and will be responsible for paying all charges incurred for the use of the Services despite the change or modification, both before and after the date thereof. Information that you provide to Comwave is kept confidential. From time to time, the equipment required to access and use the Service may change. However, in order to protect itself and its subscribers, Comwave will be entitled to electronically monitor the Service from time to time and disclose any information concerning the End User required by the Subscriber or that is necessary to satisfy any law, regulation or lawful request or as necessary to operate the Service or to protect itself or others. "Subscriber", "Customer" and "You" are used interchangeably herein. now i'm seeing all over the internet people saying to avoid comwavedoes anyone know if i can cancel . Technological measures, such as the use of passwords, firewalls and encryption. Fido, owned by Rogers, reversed the $118 cancellation fee and charged him just his regular monthly rate ($28.25) when we intervened. If applicable, Comwave will issue the refund for any equipment security deposits paid within six weeks from the equipment return date (Date in which the equipment arrived at the Comwave warehouse and a proof of delivery by signature can be established). Comwave does not guarantee the speed of any Internet Service. A $50 deposit is required for the Comwave home gateway and a $12 fee applies for phone ATAs that connect regular phones to a network. Comwave will determine, at its discretion, how the Subscriber's deposit or other security will be allocated to satisfy outstanding amounts owed by the Subscriber to Comwave. You should ensure your location information is kept current at all times. Network priority is assigned to the type of Internet traffic and Comwave Internet Traffic Management does not discriminate against any vendor, service provider or website. The Subscriber may use the Services provided that the Subscriber does so in compliance with all applicable laws and the terms herein. You may not cancel Comwave Internet without incurring cancellation fees for ComwaveTV and Internet. Comwave may also collect personal information from such third parties as credit bureaus, employers, personal references or other third parties that represent they have the right to disclose the information. By using such services, the Customer accepts responsibility for such charges. Comwave will charge the Subscriber's credit card or bank account for charges for the Unlimited Program or any other package in advance commencing on the date of activation of the Services (pro rata for the remaining days in such month) and thereafter, an amount equal to 1 month payment for all packages purchased by the Subscriber will be taken from the Subscriber's credit card during the period from the first day of the month of service until the last day of the month of service, on a monthly basis or as stipulated by Comwave. 1.07 Disclaimer of Liability and Indemnification. Complaints regarding email, Usenet abuse, SPAM, Illegal Use and System or Network Security issues should be sent tosecurity@comwave.net. To provide service(s) and/or products to its Customers; To establish and maintain responsible commercial relations with Customers and to communicate with its Customers (which will include, but not be limited to: billing, collection, advertising, promotion and account verification); To understand Customer needs and preferences; To afford promotional or other opportunities to our Customers (e.g. Each party hereto does hereby attorn to the jurisdiction of the Courts of the Province of Ontario. As you see in my writing, I am very upset by the WAY THE CUSTOMER RELATIONS REPRESENTATIVE TREATED ME, WITH NO . The Subscriber acknowledges that he/she is the person authorized to subscribe for the Services. You assume total responsibility and risk for access to or use of Content and for your use of the Service and the Internet. Calls to some countries may have higher rates due to international boundary and sovereignty disputes. In order to prevent the Contract from renewing automatically; the Subscriber must contact Comwave by telephone and request cancellation at least thirty days prior to the expiration date. (xiv) uses or permits others to use the service for commercial or business use. Comwave shall make readily available to Customers and employees specific information about its policies and practices relating to the management of personal information. The nature of the safeguards will vary depending on the sensitivity of the information that has been collected, the amount, distribution and format of the information, and the method of storage. (a) VoIP, Internet & Television Term Contracts: ECF will apply on all contracts (1-year, 2 year, and 3-year etc). The Customer acknowledges their responsibility for all charges arising from the use of the Service or hardware whether or not authorized by the Customer. Comwave reserves the right to refuse to post, or to remove any information or materials, in whole or in part, that it determines, in its sole discretion, are unacceptable, undesirable, or in violation of these policies. . If the calling plan includes only one country or service that is being removed by Comwave, Subscriber may terminate the agreement without further liability. Specific LNP instructions are listed in the LNP web page under "My Account". Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again. Congestion can occur in any network when many people are using the network at the same time or are engaging in activities that use a large amount of bandwidth. Comwaves privacy policy is segregated into ten principles. The Subscriber is responsible for the security of the Subscriber's authorization codes, PIN, and access to the Subscriber's telephones and telecommunications systems. Read the fine print Before you make that breakup call, it's a good idea to read the fine print to know what you're up against. Nothing contained in this policy shall be construed to limit Comwaves actions or remedies in any way with respect to any of the foregoing activities. This notification includes moves, regardless of whether your phone number changes. I had a contract with Comwave for them to provide service for a 3 year period. All returned equipment must be accompanied with a note inside the packaging with the RA number (Return Authorization). Before you begin to use our services, you will be asked to register to become a member. The Subscriber undertakes to abide by the acceptable terms of use governing Internet access (see Comwave's Acceptable Use Policy). Comwave will retain personal information for only as long as required to fulfill the identified purposes or as required by law. You should ensure your location information, when registered with Comwave, is kept current at all times. Comwave may manage Internet traffic to ensure fair bandwidth delivery to all customers and to ensure the integrity of the Comwave network. Switching takes a few business days (Migration) after you have provided Comwave with consent. We disclaim all responsibility for the conduct of local emergency response centers and the national emergency calling center. I am now moving and they are forcing me to pay a $600 cancellation fee. It is not possible to define the exact impact that Comwave Internet Traffic Management will have on the speed of traffic that is not prioritized, such as the traffic of resource-intensive applications, when congestion occurs. Any such use shall be at your sole risk and Comwave, its affiliates and its agents shall be relieved from all liability in connection therewith. To learn more about traffic management practices see ourInternet Traffic Management Policies(ITMP). Users shall not post ten (10) or more messages similar in content to Usenet or other newsgroups, forums, e-mail mailing lists or other similar groups or lists. We take great pride in the professionalism of our in-house installers. The application will include sufficient information to permit Comwave to provide an account of the existence, use, and disclosure to any third parties of this personal information. . Comwave will not assume any responsibility for your acts or omission or of any individual who uses your account. You can also however connect the Telephone Adapter "line 1" or "line 2" to any available telephone jack in the home. Comwave Home Phone Global, the Subscriber shall remain obligated to the Contract. With both traditional 9-1-1 and E9-1-1 service, your call is sent directly to the nearest emergency response centre. Returns are subject to a $25 restocking fee. An individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. in Web Design, Software Development Update TV & Stereo 6.6 km away from Comwave The best in high-end audio, home theatre design, home automation, and custom integration. After the promotional period the Subscriber will be billed for services automatically. I have been charged a CA$200 penalty by Comwave for early cancellation of my home phone service contract. Calls to other destinations will be billed monthly at rates determined by Comwave from time-to-time and available on our website. The Service may deliver television broadcast programming or on-demand streaming video that some viewers may find objectionable. (c) post or transmit any information or software which contains a virus, "cancelbot", "trojan horse", "worm" or other harmful or disruptive component; The following terms and conditions apply to Comwave Networks Inc. ("Comwave") provision of telephony services (the "Services") and sets out the basic rights, obligations and limitations of Comwave to its Subscribers (the "Subscriber"). These contracts do have Early Termination Fees, which is typically a formula calculated by the provider itself. Comwave's home phone service is for normal residential use and may not be used for any commercial use whatsoever. Where appropriate, Comwave will identify the purposes for which personal information is collected at or before the time the information is collected. The Privacy Officer will respond to all such inquiries or complaints within 14 business days of receipt thereof. (d) Governing Law: These Terms and the rights and obligations of the parties hereunder shall be governed by, and construed in accordance with, the laws of the province of Ontario, and the federal laws of Canada applicable in such province. Customer agrees and accepts that all Comwave communication will be done electronically either through the Comwave secure web portal or email. Comwave shall implement policies and practices to give effect to these principles, including: Implementing procedures to protect personal information; Establishing procedures to receive and respond to complaints and inquiries; Training staff and communicating to staff information about the organizations policies and practices; and. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. You need to update your 9-1-1 Dialing information if you move your device to a different location and if you add a new line to your account. Comwave may collect, use or disclose personal information without the individuals knowledge or consent in certain circumstances as described in Principle #3.1. Comwave reserves the right to investigate whether a residential phone plan is being abused for a commercial purpose and if so, Comwave may choose to terminate the agreement and to suggest a more suitable plan to meet the customer's needs. (a) post, transmit or otherwise distribute information constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use the Service in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying the Service or the Internet; Subscriber may change plans throughout the term but may be required to pay a fee to compensate for promotions received by the Subscriber who would have otherwise not received them. Users are prohibited from violating any system or network security measures including, but not limited to, engaging in unauthorized access or use of Comwaves or a third partys network, data or information. #1 crimsondr [OP] Deal Addict Nov 27, 2005 3496 posts 586 upvotes Porting number out of Comwave? The call center operator will confirm your location information and then transfer your 9-1-1 call to the emergency response center nearest your location. In the administration of that employees benefits; In providing references to prospective employers, upon receiving the consent of the employee; and. Subscriber understands, however, that such Content may be subject to "caching" at intermediate locations on the Internet when being accessed through the Service. I got a hold of a Resolution Specialist. Sending unsolicited, e-mail messages, including, without limitation, commercial advertising and informational announcements is prohibited. 6 Months Free Promotion applies to 3-year contracts on eligible plans. Comwave Internet Traffic Management is designed to ensure that if congestion reaches a certain level the majority of Customers continue to have a good Internet experience. so my boyfriend saw comwaves prices and decided to go with them. All equipment that is not returned to Comwave within 30 days from the cancellation date will incur a $95 fee per item. 1. 3.01 Subscriber Confidentiality and Privacy. State your case your likes, dislikes, shortcomings, etc. Upon written request, we can provide you archived call recordings for dispute resolution. In addition, Comwave reserves at all times, all rights and remedies available to it with respect to such activities at law or in equity. It is not shared with any other third party. 2. Comwave High Speed Internet Services are delivered over a network which is shared among Comwave Customers. Unless prohibited by law in your jurisdiction, Comwave believes that knowing more about you will enable us to serve you better. Third party termination requests are not approved. (d) During a Promotional Trial period where equipment is required by the Subscriber and Comwave has provided such equipment to be used with the service at no cost (Trial Equipment); Subscriber must return the Trial Equipment with an RA within 30 days after the expiration of the Promotional Period. Traffic that is not prioritized, such as the traffic of resource-intensive applications, is slowed as a result of time-sensitive and priority traffic being prioritized. Extended Warranty coverage commences 30 days after purchase of the warranty. Users will not post any Usenet or other newsgroup, forum, email mailing list or other similar group or list articles which are off-topic according to the charter or other owned-published FAQ or description of the group or list. The Subscriber must pay for the charges of Services either by credit card by providing Comwave with the Subscriber's credit card number upon subscribing for the Service or by Pre-Authorized cheque payment by providing Comwave with the appropriate banking information. The Customer acknowledges that by ordering the Service he will be responsible for the use of the Service made by any other person using his equipment and assumes all liability for such use of the Service. Comwave collects personal information only for the following purposes: To administer and manage its business operations, including personnel and employment matters. 1.01 Non-Availability of Traditional 9-1-1 or E9-1-1 Dialing Service. All of the terms and conditions contained herein (hereinafter referred to as "Terms") bind both Comwave and the Subscriber and are subject to change from time to time at the sole discretion of Comwave, without any prior notice to the Subscriber. Comwave will inform individuals who make inquiries or lodge complaints of the existence of relevant complaint procedures. Tie Domie has soiled himself representing this company. In this case, it is apparent that the Comwave made two unethical business practice. To be honest, I may not have posted this if it wasn't for this insane cancelation fee. Your messages may be the subject of unauthorized third party interception and review. In addition, with E9-1-1 Dialing service, your call back number and address are visible to the emergency response center call-taker. throughput or speed). The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. If you are not comfortable with the limitations of the 9-1-1 Dialing service, you should consider having an alternate means of accessing traditional 9-1-1 or E9-1-1 Dialing services or terminating the Service. Equipment without an RA will not be processed by Comwave. My dad inquired about comwave due to a recommendation. All returned equipment must be returned to Comwave in like-new re-salable condition in its original packaging. If the network becomes congested, Comwave Internet Traffic Management makes sure that the traffic of time-sensitive and priority activities receives priority over the traffic of non time-sensitive activities in order to maintain a quality Internet experience for all users. Quebec residents shall be entitled to interest at the Bank of Canada discount rate for any unused amounts returned. Network priority is assigned to the type of Internet traffic and Comwave Internet Traffic Management does not discriminate against any vendor, service provider or website. The Customer acknowledges and understands that when using Internet Service there are certain inherent risks (e.g. Your 9-1-1 Dialing service is activated when you subscribe to Comwave VoIP service. Customer understands, however, that such Content may be subject to caching at intermediate locations on the Internet when being accessed through the Service. All such provision of personal information to third-party providers shall only be done in accordance with the Personal Information Protection and Electronic Documents Act. All deposits or other prepayments made by the Subscriber in connection with the Services will earn no interest. Under normal circumstances, everything runs at maximum speed. Comwave reserves the right to refuse to post, or to remove any information or materials, in whole or in part, that it determines, in its sole discretion, are unacceptable, undesirable, or in violation of these policies. Comwave may at its sole discretion promote Comwave services from time to time through a variety of media channels. Engaging in one or more of these practices may result in termination or suspension of the offenders account and/or access to Comwaves Services in accordance with the Customers agreement with Comwave. In addition, organizations that do not have a direct relationship with a Customer may not always be able to seek consent. You understand that neither Comwave nor any of its affiliates attempt to censor or monitor any Content. The Subscriber must contact Comwave to notify Comwave of the competitor rate and Comwave shall confirm such, prior to adjusting the Subscriber's rate. Comwave reserves the unilateral right to change, modify, increase, decrease, or add surcharges, connection fees as may be required from time to time. Rates are listed on our website. (a) Term Contracts: Except as prohibited by law in your jurisdiction, all Comwave Contracts renew automatically upon their expiration (the Initial Term) for an additional term equal to the Initial Term, unless specifically advised otherwise by the Subscriber thirty days before automatic renewal on the activation anniversary date. If you elect to receive your invoices by traditional mail; your notices and other Comwave Communication will still be delivered to you electronically as described in this paragraph. Internet Service is provided on a Best Efforts basis. If you are a local line Subscriber of another phone company, you may switch to Comwave long distance services. Comwave manages its phone-line network to ensure reliable delivery of services to its customers. In case you are not able to speak during the 9-1-1 call, the operator will dispatch emergency response vehicles to your last registered address. $150 paid in advance, for 12 months of local phone service). You acknowledge that some content, products or services available with or through the Service ("Content") may be offensive or may not comply with applicable laws. he took internet and phone. Comwave reserves the right to investigate whether a residential phone plan is being abused for a commercial purpose and if so, Comwave may choose to terminate the agreement and to suggest a more suitable plan to meet the customer's needs. (a) Comwave may interrupt the Services to the Subscriber at any time for any duration of time, without any notice or liability, in order to install, inspect, repair, replace or to perform necessary maintenance on the telecommunications equipment, facilities or network, or for other technical reasons as may be required. Comwave service is provided to the Subscriber on a best-efforts basis. The following terms apply to Equipment Returns where applicable:(a) All equipment must be returned to Comwave at the Subscribers' expense. With Home Phone's 9-1-1 Dialing service, your call is sent to a national emergency call center. By way of example, ECF for a Home Phone billed at $0 would be $15 times the number of months remaining. Comwave reserves the right to take any and all additional actions it may deem appropriate with respect to such activities, including without limitation, taking action to recover the costs and expenses of identifying offenders and removing them from the Comwave Service, and levying cancellation charges to cover Comwaves costs. Users are prohibited to forge any TCP-IP packet header or any part of the header information in an e-mail or newsgroup posting. You also acknowledge that neither Comwave nor any of its affiliates have any obligation to monitor your use of the Service and, except as provided herein, have no control over such use. Comwave will use reasonable efforts to notify of material changes thirty days prior to implementation. The form of consent sought by Comwave may vary, depending upon the circumstances and type of information disclosed. Local laws may apply in some jurisdictions. For example, seeking consent may be impractical for a charity or a direct-marketing firm that wishes to acquire a mailing list from another organization. Comwave will protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Accordingly, your computer equipment may cease to be adequate to access and use the Service. Comwave said that my dad called 3 months and 2 weeks after the initial inquiry and can't cancel without a fee. The Privacy Office has been created to ensure Customers and employees have a designated avenue to answer their privacy-related inquiries. Comwave will seek consent when the information is likely to be considered sensitive. The requested information will be provided or made available in a form that is generally understandable. During the migration, you will continue to receive charges from your current long distance provider until the migration is complete and services have been successfully switched to Comwave. When an individual successfully demonstrates the inaccuracy or incompleteness of personal information, Comwave will amend the information as required. Should reactivation of services be required, Comwave will levy a reconnection fee of $25. My wife ask me about an uknown charge on her credit car 5 months later, I found out I was still paying although the equipment was in its box! These devices are typically, but not limited to, modems, VoIP telephone adapters, routers, and television set-top boxes. Failure to do so may result in the suspension, restriction or termination of Comwave service. Comwave shall investigate all complaints. 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