The facility recorded a $2.8 million loss in the 2021-22 financial year and a13 per cent drop in resident occupancy, from 91 per centcapacity to 79 per cent. The Lyndoch Living board invited Ms Britnell MP to speak to her [], Meet Lyndoch Living's first-year Apprentice Chef, Mitch. Lyndoch Living today confirmed that all residents of the May Noonan Centre in Terang are being [], Lyndoch Living has appointed Jamie Brennan as Acting CEO, effective today. Updated May 30 2023 - 10:51pm, first published 8:30pm Comments The board of Lyndoch Living has decided to close the May Noonan aged care home in Terang, citing low occupancy numbers and staffing challenges. AssocDAgriBusMgt, MB/BS (Adel), Dip RACOG, MHA (UNSW), FRACMA, FACRRM, RN, RPN, RM, BHA (UNSW), Assoc Dip Acc. I get spoilt rotten here! Tonight, a message to the Lyndoch board from the front line: help. Its like an extension of your family The staff are absolutely fantastic here, nothing is ever a problem for them. The letter, signed by GPs from at least three clinics across Warrnambool, was emailed to the Lyndoch Living board on Tuesday and expresses "serious" concerns about staff mental health and the flow-on effects for resident care. We are pleased he will be staying on with us in a volunteer capacity and are looking forward to seeing a familiar face around the organisation.. Their insurance will only cover them whilst they act in good faith. How are they believing the bull being fed to them by management?!! This respite break made a very difficult situation more tolerable and gave me something to look forward to, Geraldine is the about the best cleaner Ive ever had!, Jan is such a capable, competent and calming carer, I feel so safe in her hands. By Ben Silvester Updated July 18 2022 - 1:04am, first published July 17 2022 - 11:00pm Comments Listening: The Lyndoch Living board concedes the aged care service isn't perfect, but is keen to hear from the community (pictured: Board chair Sue Cassidy). We arevery grateful for the professionalism and care the staff have shown, We would like to acknowledge the fantastic support shown to this lovely couple by the [emailprotected] team and the flexibility and understanding of their care needs, Family Member of [emailprotected] client, The lady you sent over yesterday was delightful, and even made Mum a hot lemon drink and put her to bed, Leanne (daughter of [emailprotected] client), What a wonderful job Trish and Liz do, we are so happy with the care they provide, Family Members of [emailprotected] clients, I really appreciate the support from the Lyndoch [emailprotected] team, its a huge help in managing my caring role, Avery bigthank you to the wonderful staff who came into our home and cared for my husband. Ms O'Neill has called upon the Lyndoch board to resign, and for an administrator to be appointed urgently. Hope theyve all studied their liability status as Board Members. Our journalists work hard to provide local, up-to-date news to the community. Our services and organisation are not perfect few are. More than a dozen local GPs have signed a powerful letter to the Lyndoch Living board, calling for action on the "detrimental" impact to the health of current and former staff. A troubled aged care facility in south-west Victoria has vowed to turn the corner after being plagued with financial losses, a drop in resident and staff numbers, and concerns about the quality of care. Ms Cassidy said while there was "some community angst" over the development, it would provide more health care for the regionand provide an alternative source of revenue for Lyndoch. Keep up-to-date with the latest news and events at Lyndoch Living. I get spoilt rotten here! A third is to do both of the above: advertise and then pick the person who has been worded up to apply. Why do you think all of the people that applied to be members where not good enough especially Kate Sloan who has more experience than any of you. highly experienced SWHC nurse Kate Sloan had her membership application rejected by the board. Lynns letter pulled back the veil on the farce that has seen a string of smart, caring, well-credentialled people who have applied for Lyndoch membership and been rejected with no explanation. Ms McArthur said she looked forward to presenting the petition in parliament once submissions closed at the end of August. The Standard contacted both the ACQSC and the relevant federal ministers and confirmed neither had the power to remove the Lyndoch Living board. However, COVID-19 meant the works had to be put on hold. And yet here is Vicki, applying along with the rest of us, to see if she is good enough to be accepted as a member of Lyndoch Living where she used to work and where, first hand, she saw the changes that are now the subject of long-overdue scrutiny. The board's failure to act, or even to communicate, has brought about this situation and I support Keep Lyndoch Living's effort to force significant change.". "We have not got everything right and there is much work to be done to get us to where we want to be. The three directors join Susan Cassidy, Kerry Nelson, Kane Grant, Lorraine Mielnik, Ron Page and Andrew Paton on the new board. I am pleased Robert will now have the time he needs to dedicate his full attention to his professional and personal commitments, while retaining an ongoing connection and commitment to Lyndoch, Ms Cassidy said. A spokeswoman said the ACNC could not comment on specific charities, but the commission had "the power to suspend or remove a responsible person, for example a member of a charity's board or committee". Lyndoch Living partners with local education providers to boost industry skills and experience, New Acting CEO to provide certainty for Lyndoch Living, Lyndoch Living announces new Board appointments, Lyndoch Living Update: Re Annual General Meeting, Lyndoch Living Update Gastro and COVID-19 outbreak, Lyndoch Living Update: COVID-19 and workforce update, Lyndoch Living Board announces transparent nominations process, Lyndoch Living announces new leadership appointments, Lyndoch Living update: COVID-19 isolation period for May Noonan to end tomorrow and Grand Annual Steeplechase sponsorship to conclude, Lyndoch Living Update Re: May Noonan Centre COVID-19 response, Lyndoch Living to commence search for interim CEO, Lyndoch Living welcomes aged care accreditation decisions, Lyndoch Livings Apprentice Chef Mitch is learning real industry skills, May Noonan Centre resident Bev is knitting up a storm for a good cause. Now you see him..Peter Downs was listed as a board member on Saturday morning, 15 February 2020. Further updates to the community will be provided in the weeks ahead. In the letter, the GPs said they were "very concerned about the effects of this on the existing residents and remaining staff but also with significant concerns about detrimental health issues that have arisen in some of the staff members that have left". Lyndoch Living has announced it will appoint a new Acting Chief Executive Officer (CEO) and a new Chief [], Lyndoch Living is pleased to confirm that all residents of the May Noonan Centre in Terang will be able to leave isolation tomorrow after the home recorded 18 positive COVID-19 cases over [], 18 residents showing minor symptoms and being cared for by aged care and medical staff. (Test: see how many Lyndoch nursing staff comment on this post.). A key priority of the board is to hear and harness the lived experience of members of the community who are users and recipients of our services. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, theyre all obliging and always greet you with a smile At Lyndoch I get comfort, care and conversation, add a bit of fresh air and thats exactly what you need in life. Have you ever met with the non-executive staff? Warrnambool's Lyndoch Living today confirmed it was actively recruiting while current CEO, Doreen Power, takes leave. The pressure on Warrnambool's Lyndoch Living has mounted further with a new petition calling for the removal of the aged care organisation's board. South West Victoria's premier independent aged, retirement & assisted living service Experience With more than 70 years of experience in aged care in Warrnambool and South-West Victoria, Lyndoch Living offers a tailored approach to retirement living through its in-home services and residential aged care facilities. As we know, Lyndoch has only 15 14 members in total, all present and accounted for, including the board, the executive including the CEO, and two life members in Ron Patterson and David Atkinson who have already done their time. If you would like to help keep the Terrier typing, please contribute below. I don't know exactly when Mr Downs* - who moved to Melbourne in September - resigned, but his board profile was on the Lyndoch website yesterday morning and gone by the end of the day. We all need to speak up and demand to know more. In an unprecedented move, GPs from across at least three separate Warrnambool clinics have asked the board to deal with the "serious . Lyndoch Living provides a variety of accommodation options to suit all residents. But Lyndoch is drowning. Lyndoch board member Peter Downs resigned before Christmas and the community is being shut out of finding his replacement. We greatly regret instances where we have not delivered on the rightfully high expectations of residents and clients and the community. From ski fields to aged care meet Lyndoch Living team member Elise. Lyndoch Living announced the appointment of three new members to its Board at its Annual General Meeting (AGM) on Monday 31 October. Lyndoch Living provides residential and home aged care, retirement living, and disability and allied health services in Warrnambool on the state's Great Ocean Road. Hang your heads in shame all of you, I hope you never have to put a family member into Lyndoch I really dont know how any of you sleep at night. Your step-by-step guide to our fees structure. More than 130 applications in 2021 were rejected without any reason given," the petition says. The Lyndoch Living Board confirms its commitment to conduct a thorough and transparent process in appointing additional members to the Board at this coming yearsAnnual General Meeting. We thank Professor Wallis for his service to Lyndoch Living over the past three years as a member of our Board. Ms Britnell said she urged the federal government and Aged Care Quality and Safety Commission "to do everything in their power to start the process of removing the board and appoint an administrator to oversee the change our community needs". This respite break made a very difficult situation more tolerable and gave me something to look forward to, Geraldine is the about the best cleaner Ive ever had!, Jan is such a capable, competent and calming carer, I feel so safe in her hands. Former Warrnambool Racing Club chief Peter Downs has quit the board of Lyndoch Living, having been reappointed for another three years just last October. falls, choking and unexplained weight loss. This process will draw on the services of an independent facilitator and an experienced community leader. They greet you with a smile and do things very well. Carol Altmann - The Terrier Tonight, a message to the Lyndoch board from the front line: help. New directors Louise Cameron, Edward Rennick and Peter OBrien will commence in their roles on 1 November 2022. Like many in the community, the board of Lyndoch Living has observed with concern the escalating negative commentary about Lyndoch Living in some quarters. I could write reams, based on the cries for help that come in each week from Lyndoch staff. Nursing home that fell short in recent audit needs government intervention, Victorian MP says, The top-secret WWII cable from a panicked Japanese officer that landed in a Brisbane garage revealed for the first time, Wagner boss says Russian forces tried to blow up his men, China considers another peace mission, Joy for the Mariners as Central Coast crowned Australian kings of football, The Ben Roberts-Smith defamation trial came down to one question, The fallout after Ben Roberts-Smith case doesn't end with him, LNP settles on Stuart Robert's successor for 'rolled-gold' Queensland seat, When a doctor saw this image on TV, he sent a potentially life-saving email, Magpies knock off league-leading Thunderbirds in Super Netball boilover. The past financial year was described the "most challenging year of all" by the service, with COVID-19 and gastro outbreaks, workforce challenges and increased community concern. So far, Bev has knitted over 100 beanies for Backpacks 4 VIC Kids. There is nobody else, because, as we also know, nobody has been allowed to join. Published on November 10, 2022 Lyndoch Living has appointed three new board members and vowed to turn its fortunes around at its Annual General Meeting, where the Not For Profit recorded a $2.87 million operating loss and a 13% fall in occupancy rates from 91% to 79%. A "quality department"was put in placeto address non-compliance issues raisedby the national aged care watchdog, but board presidentSue Cassidy acknowledged this was not enough. And heres the catch: to become a board member, you must be first a general member. "I believe MsPower is the source of many of these problems, especially the toxic workplace environment. We all share a mutual interest in Lyndochs strength and success. Board beware. She understands the influence and history of Lyndoch Living, with her grandparents having been residents, and is determined to see the organisation thrive into the future. Mr Downs was one of nine board members, and Lyndoch must have at least nine board members under its constitution. Lyndoch Living May 2016 - Present7 years 1 month Warrnambool Vic 3280 Commencing in 1952, as a twelve bed hostel, Lyndoch has grown to be a major provider of aged and extended care services. "The aged care provider has had more than 200 staff leave over the past couple of years amid claims of bullying and intimidation from the upper management that's created a toxic workplace," Ms Britnell said. Lyndoch Living in Warrnambool has used its annual general meeting to set out its plan to turn things around amid "growing community concern" about the facility, the report reads. Our in-home and residential care services and our emerging primary health facility are building an age-friendly community which enables seniors to live the lives they choose with supports based on dignity and respect. Our Executive Advisory Team is made up of highly experienced professionals responsible for leading and managing organisational strategy and the day-to-day operations of specific aspects of our services. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, theyre all obliging and always greet you with a smile At Lyndoch I get comfort, care and conversation, add a bit of fresh air and thats exactly what you need in life. Our in-home and residential care services and our emerging primary health facility are building an age-friendly community which enables seniors to live the lives they choose with supports based on dignity and respect. The appointment will build on the significant work undertaken over the past three months by Mr Ted Rayment. This, they said, proved the board was not listening. I really get cared for., One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce. The staff are very, very nice. The Board is united and steadfast in working together to embrace the changes required to improve our services, said Ms Cassidy. Our team - Lyndoch Living Our team The Board Our voluntary community-based Board of Directors bring significant industry and management experience to support our work. The board need to get a sense of the immense pressure the staff are under so please, listen, come down and speak to the staff directly. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Secret meetings between Lyndoch staff and local MPs have come and gone. Mind you, I doubt Vicki would want to join the Lyndoch board as it stands. Senior staff have raised warnings in exit interviews and, in some cases, been brutally direct about an individual who cannot be named for legal reasons. The Lyndoch Living board page was updated by the afternoon to remove Mr Downs. We recognise we always need to refresh the way we operate and as such we are actively speaking with and listening to stakeholders, current staff, residents, their families and the community to ensure we find the best people join us, said Ms Cassidy. Read our Privacy Policy. But instead I will convey the message of just one person who summed it all up. One is to hand pick someone that passes the strict criteria for being a Lyndoch board member, which appears to be sit down, dont ask tricky questions and be bedazzled by the plans to transform our aged care home into LyndochLand. As a board, we remain committed to working with the community to ensure that Lyndoch Living continues to deliver on its mission of providing the best care and support for seniors in Warrnambool and the south-west. Ms Power has been contacted by the ABC for comment. I commenced the job knowing we had challenges. We also encourage anyone who has a concern, including about the care that they or a loved one receive, to get in touch through Lyndochs feedback mechanisms. Lyndoch Living is a community asset of which the community can be rightly proud. Maybe they are empire building. On-site parking is available for more 100 cars in a new purpose-built car park. We will know whether the board intends to once again be open and honest with the community that built and sustained Lyndoch for more than 60 years, or to remain a place of secrets and, I hope, growing unease. Read our Privacy Policy. "I fear residents' wellbeing is now at risk.". The head of May Noonan Hostel in Terang has gone. The board of Lyndoch Living is facing new calls for its removal as a letter from more than a dozen Warrnambool GPs reveals former staff are suffering workplace-related psychological trauma. Lyndoch Living announces new Board appointments By Lyndoch Living| 31/10/2022 We acknowledge there are challenges at Lyndoch Living headlined by the current significant workforce shortages across the industry and we are determined to resolve these as quickly as possible for the betterment of our community., By extending our Board, we believe we will add value to the senior leadership team at Lyndoch Living.. They join Susan Cassidy, Kerry Nelson, Kane Grant, Lorraine Mielnik, Ron Page and Andrew Paton on the new board. Ms Britnell's federal counterpart, LiberalMP Dan Tehan, said the commission had received 43 complaints about Lyndoch since July last year. I really get cared for., One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce. The staff are very, very nice. Do the right thing by everybody & resign all of you. We may all end our days in Lyndoch Living, so looking forward to things changing if possible. I really enjoy the school kids visiting, and Im amazed at the quality of the kids, Board President Susan Cassidy said the Board and senior leadership team is entirely focused on embracing the challenge of enhancing the safety and care of its residents and team. The call to remove the board echoes a petition launched in the state parliament in July, which had around 2000 signatures at time of writing. All good questions for the AGM on 26 October which Kate Sloan, had she been accepted as a member, could have asked, and that is precisely why she wasnt. We will run a transparent and clear process, with opportunity for interested candidates to ask questions. If the ACNC did remove the Lyndoch board, it would be unprecedented. Im a busy bloke! Some Registered Nurses are working double shifts, with the second shift overnight when they are the only RN in the entire Lyndoch complex. Now you dont. Your step-by-step guide to our fees structure. At least one nurse unit manager has resigned. Reporter covering politics, environment and health. We care about the protection of your data. Is travelling anywhere out of Warrnambool right now and then returning to Lyndoch the best thing to be doing? I will be in contact regarding Lyndoch Living My Aged Care, What I cant understand is that there are reasonable people on the Board. I also knew we had dedicated staff, committed to turning things [], Lyndoch Living today welcomed the Commonwealth Governments support of 16 additional care and support staff by supplying registered nurses, endorsed enrolled nurses and personal care [], New Board application process an opportunity to revitalise, refresh and bring in new local talent And thanks to others who have gone public. They are passionate about the community we work in; they work and live in it themselves. Acting CEO, Ted Rayment, welcomed the appointments and said he was looking forward to working with the new members to continue Lyndoch Livings momentum. Lyndoch Living will formally appoint the three new Board members at its 2022 Annual General Meeting in the coming months. "This includes powers to require the provider to agree to a set of very specific requirements within set timeframes; suspend the payment of government subsidy for new residents at a service; shorten a service's accreditation period; or, in cases of severe ongoing and wilful non-compliance, to revoke approved provider status, making the provider ineligible to continue to provide care to government subsidised consumers at their service," the spokesman said. The staffing situation has become diabolicalthe shortages are near impossible to deal with. "The board has refused to allow members of the community to become general members of Lyndoch Living. Between them, these individuals have decades of nursing experience that is not easily replaced. Finance and governance expert Marcia O'Neill has called for the Lyndoch Living board to resign. I could not ask for anyone better, Ive always been a busy, practical person and Im still a busy person Im still able to be very involved in the community, especially the Speedway. "We are aware that a large number of experienced staff, in both clinical and non-clinical areas have resigned and left Lyndoch in the last number of months. The petition is available online and in paper format until August 31. All 13 resident cases [], On Friday 9 September, I started as Acting CEO at Lyndoch Living. We offer a range of. They greet you with a smile and do things very well. With a passion for hospitality, travel and tourism, after leaving secondary school, Mitch moved to Melbourne to complete a [], May Noonan Centre by Lyndoch Living resident Bev is knitting for a good cause. At the moment they elect themselves.". I really get cared for., One of the lovely nurses had a great idea and planted out a raised bed with tomatoes and other plants and I enjoy getting out there and doing some work in the garden, collecting the produce. The staff are very, very nice. "The Commission is closely monitoringthe services," a spokesman for the Aged Care Quality and Safety Commission said. Lyndoch Living today reaffirmed its commitment to delivering on the change program underway at the organisation, as it held its Annual General Meeting (AGM) on Monday 31 October. Ms Britnell said while the absence of chief executive Doreen Power and appointment of interim CEO Jamie Brennan were "a positive step", the organisation needed "a complete reset". Speaking with Western District Newspapers, Lyndoch Living board chair Sue Cassidy and acting chief executive officer Jill Davidson said the decision had been a difficult one but the future of the facility was untenable. I really enjoy the school kids visiting, and Im amazed at the quality of the kids, These new appointments complement the current directors skills and experience. theyre all so nice!, Ive lived here for 5 years and Im very happy with the nurses and other staff, Ive made friends here that I wouldnt have been able to meet living by myself at home. I dig around and investigate local issues of public interest. MBA, FCHSM, CE, GAICD, CGFNS, Chief Financial Officer / Company Secretary, Director of Innovation & Organisational Development, RN, RM, BASc, BMid, GDip Health Admin, MBL, FF, GAICD, FACHSM. According to its Facebook site, thepage wascreated to "give people in the Warrnambool region a space where they can safely discuss the future prosperity of our primary community-based aged care facility, Lyndoch Living.". They could no longer stay silent, they said, after reading that highly experienced SWHC nurse Kate Sloan had her membership application rejected by the board. Lyndoch Living in Warrnambool has temporarily replaced chief executive Doreen Power, who is on leave while subject to allegations of bullying and intimidation . It hashadinterim chief executivesafter its CEO Doreen Power went on leave following bullying and intimidation claims. "Adverse publicity" was cited among the reasons for a drop in resident numbers. Overall revenue dropped almost five per cent. Lyndoch Living aged care sets out plan to turn things around amid 'growing community concern'. The partnerships endeavour to overcome [.] It says the community has "grave concerns" about the direction of the service, the quality of care, and its future financial viability, and that the group has exhausted all other avenues in attempting to address the issue. Areas of noncompliance includedfalls, choking and unexplained weight loss. Mr Brennan joins Lyndoch Living on secondment from South West Healthcare and brings a wealth of experience in [], Lyndoch Living today confirmed it is actively recruiting an interim CEO. In 2021-2022 it had 486 staff members and more than 1060 residents. The appointments come as previous director, Professor Robert Wallis, notified the Board of his resignation due to other commitments and increasing demands for his time in early September 2022. Vicki, as we all know, was the driving force behind Peters Project, which saw a multi-million-dollar cancer treatment centre built in Warrnambool. Former mayor lashes Lyndoch over May Noonan closure, Warrnambool car stolen in bold overnight theft, Special win for loyal clubman's milestone, Injury sours road-trip win but recruit's return a hit, Around the grounds: Hampden league round eight scoreboard, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Lyndoch Living partners with local education providers to boost industry skills and experience, New Acting CEO to provide certainty for Lyndoch Living, Lyndoch Living announces new Board appointments, Lyndoch Living Update: Re Annual General Meeting. 25 Feb/23. "If we assess at any point that consumers are being placed at immediate and severe risk of harm, we will not hesitate to act urgently and without delay to protect consumers.". BREAKING: It's understood Lyndoch CEO Doreen Power has been stood down as of this afternoon. Because Lyndoch, for the first time and unlike any other nursing home in Warrnambool, is facing sanctions unless it gets its act together after failing care standards set by the Aged Care Quality and Safety Commission. Professor Wallis resignation comes into effect from the AGM, after which he will continue to offer his services in a volunteer capacity. Sign up for our newsletter to stay up to date. Your digital subscription includes access to content from all our websites in your region. Right through to the maintenance men, the cleaners and gardeners and staff at the kiosk, theyre all obliging and always greet you with a smile At Lyndoch I get comfort, care and conversation, add a bit of fresh air and thats exactly what you need in life. 4 min read LYNDOCH Living has officially announced its plans to close the May Noonan Aged Care facility in Terang. Lyndoch Living will provide further details on the process and how to register in coming weeks. Keep Lyndoch living started this petition to Board members of Lyndoch Living Ltd Warrnambool VIC Keep Lyndoch living - a community action group is seeking to defer the start of the construction of Lyndoch Living's $22m Primary Health Care Centre. Roles on 1 November 2022 would be unprecedented format until August 31 I fear residents ' is. 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